The Supervisors 14 Essential Truths For Communicating With Direct Reports
One amazing, but sadly true, fact of today's advances in communication tools is that we really don't communicate much better than in the past. Indeed one recent study determined the number one advancement in communication tools was the availability of cheap on-line airfares.
The airline trip was needed to clarify some earlier communication sent out electronically!Therefore a Manager/Supervisor must be able to clearly communicate to his/her direct reports in an effective manner.The following are 14 essential truths you must understand in order to improve your communication skills.1. Focus--When someone is talking to you, STOP what you are doing and thinking. Face the person talking, devote 100% of you attention to both the person speaking and to what is being said.2.
Listen--Don't just "hear" the words being spoken.
Listen to what and how the statements are being said.
Observe body signals and facial expressions.3. Attention--Don't let your mind wander.
Let the person finish what they are saying, then take a few seconds to think about what your response will be.4.
Paraphrase--When the person is finished speaking repeat back in your own words what you heard.
Ask the person if you have an understanding of what they said.5. Empathy--Be aware of the other person's needs.
Everybody has different needs, wants and desires.
Be cautious about substituting your needs for theirs.6.
Ask--Don't tell.
Telling quickly gets the other person on the defensive.
Save your comments and guidance until you totally understand the question and the situation.7. Be Open. --Don't criticize, pass judgement or preach.
Make objective conclusions about alternate ideas, people and situations.
Be careful of attaching or offering your values too quickly, if at all.8. Advise--Watch the temptation to "give" advice.
Only "offer" advice.
It's always better to say something like "I suggest we?" and not "Here's what you need to do".9.
Trust--Is what open and honest communication is all about.
Without trust teams can't function properly, people will loose respect for each other.
Without trust you are building a house of cards that will eventually tumble down.
With trust teamwork and cooperation are much easier to achieve.10. Equity--Both parties must feel equal.
While at first reading this may seem an unusual requirement in the Supervisor and Direct Report relationship.
However even in this situation the relationship should be equal on the personal level.
By using equality in speaking, you avoid the dreaded condescending speech.11. Comfort--While stress and tension may be surrounding the conversation learn to be comfortable with yourself and the message you are about to deliver.12. Interest--Strive to have a genuine interest in others.
Everyone has a story to tell and most of the time it is an interesting one!
Talk in terms of what the other person is interested in.
The familiar quote of "In order to be understood, we must first seek to understand others" is very true.
Practice it.13. Motivate--Always be looking for ways to motivate others.
Use positive reinforcement often.
Look for ways to offer praise and recognition.14. Humor--Take life seriously, not yourself.
Life is too short to go without a constant stream of humor.
Look for it.? 2004 TrainingConnections.ORGAll rights reserved.
He knows and understands the "real world" of business and the challenges you face.
His company, TrainingConnections.ORG is available to work with you to increase employee productivity.
He can be contacted at www.TrainingConnections.ORGjohnrob281@hotmail.com
Air Travel Center Deploys AJAX for Airlines and Special Fares Search
Enola, PA, US (ContentDesk) April 11, 2006 -- Air Travel Center (airtravelcenter.com), a research and shopping facility for travelers across the globe, now uses AJAX, asynchronous javascript and xml, to enhance the utility of their air carrier and special fares listings. The air carrier database endeavors to include the identifier codes, country and contact information for all passenger and cargo airlines, airplane charter and helicopter services in the world. The special fares database incorporates current air fare discounts being offered by airlines and agencies across the globe. Would a person want to, they could circle the earth and pay nothing but discounted fares for the airline tickets. Free access to the airline and special fares databases are extended to people using handheld wireless devices as well as those using a personal computer.Since both databases are built using XML, the application of asynchronous javascript makes it possible to sort or search either one in any way...
Air Travel Center Deploys AJAX for Airlines and Special Fares Search
Airfares > Air Travel Center Deploys AJAX for Airlines and Special Fares Search
Airfare Discounts Another Feature at Villa4vacation.com
Mahwah, NJ (ContentDesk) July 29, 2006 -- Working as an online travel agency, Airfare Consolidators offers special consolidator fares that are sold by most major airlines to fill their empty seats. The service specializes in international travel originating in the United States. ???? Because savings can be so impressive through Airfare Consolidators, buyers are encouraged to plan early, be flexible with their travel dates, and purchase tickets well in advance. This will minimize the disappointment of finding flights sold-out and maximize the opportunity of finding the very best rates.http://www.villa4vacation.com/airfares.aspx???? Travelers can search from more than 7,000,000 discounted airfares from major airlines all over the world, says Rosalind Sedacca with Villa4vacation.com. In most cases, theyll find prices lower than any published fares by the airline companies. ???? Airfare Consolidators is one of...
Airfare Discounts Another Feature at Villa4vacation.com
Airfares > Airfare Discounts Another Feature at Villa4vacation.com
AirtreksPro.Com Offers Travel Agents One-Click Wholesale Pricing for Multi-Stop International Airfares:
San Francisco, CA, USA (ContentDesk) November 17, 2005 -- Tired of making little or no commission on multi-stop international air tickets that are the most difficult and time consuming to arrange?Don't want your clients to be limited to flights or routes of just one airline alliance for a multi-stop trip?Stymied by confusing, constantly-changing international airfare routes, rules, and rate desk pricing formats?If the answer is "yes," AirtreksPro.com is for you.This newly-launched wholesale airfare Web site offers travel professionals one-click online net pricing for multi-stop international tickets, including tickets on around-the-world, circle-pacific, and other routes that don't fit the restrictive rules of published RTW, CPAC, etc. fares.Travel professionals who register at AirtreksPro.com are enrolled automatically in the AirtreksPro awards program, which gives awards starting with the first sale of an air trek.Because all prices on AirtreksPro.com are net to your agency, you can...
AirtreksPro.Com Offers Travel Agents One-Click Wholesale Pricing for Multi-Stop International Airfares:
Airfares > AirtreksPro.Com Offers Travel Agents One-Click Wholesale Pricing for Multi-Stop International Airfares:
payday loans The Supervisors 14 Essential Truths For Communicating With Direct Reports Airfares
payday loans The Supervisors 14 Essential Truths For Communicating With Direct Reports Airfares
toyo tires The Supervisors 14 Essential Truths For Communicating With Direct Reports Airfares
The Supervisors 14 Essential Truths For Communicating With Direct Reports razr phone Airfares
The Supervisors 14 Essential Truths For Communicating With Direct Reports photo printer Airfares
The Supervisors 14 Essential Truths For Communicating With Direct Reports
Sweet Inspiration
Young entrepreneur invents the Latest Craze The hottest new confection around is Sandy Candy: a candy version of sand art. Sandy Candy is the brainchild of 25-year-old Roxanne Klein. Roxanne came up with the idea for Sandy Candy in 1996, while still in high school. After she explained the concept of Sandy Candy to her father, the man who invented the famous Jelly Belly Jelly Bean, production on Sandy Candy soon began.???? The neat candy item is fun and delicious. Sandy Candy powder comes...
candy
Airfares > Sweet Inspiration